Services

The administrative and technological requirements in Wealth Management, Private Banking and advisory business are constantly increasing and require more and more time and money. We can provide you with a wide range of flexible services to help you reduce or at least make the resulting costs more predictable and outsource all or part of the associated activities so that you can concentrate on your clients and your core business.

Service 1
IT Operation Services

A reliable technical infrastructure is an essential prerequisite for your successful business activity. However, for smaller companies in particular, it is associated with relatively high costs and personnel expenses.

Here we can support you in the operation of your applications by providing our specialists.

We offer our services in monitoring, change and problem management and provide you with specialists to expand your team or with an entire team.

Service 2
PaaS - Arena Digital Workplace as a Service

Is the operation of the Arena Digital Workplace a challenge for your technical or human resources? With our Arena PaaS (Platform as a Service) solution, we offer you the necessary computing power, storage space, developer platforms and cloud services as well as web-based applications as a tailor-made and efficient solution. A competent team operates your system in virtualized environments on our private cloud solution or on the infrastructure provided by you. In addition, we offer you our banking know-how as support for the application as well as technical support for the systems.

Minimize your operational risk and costs while increasing business continuity!

Service 3
Managed Service

Your core competence lies in selling products and advising your customers – ours in efficiently handling the necessary process steps and providing banking know-how as support for our application.

We can also handle numerous processing and administrative tasks for your company, such as securities master data and price maintenance, analysis of performance deviations, management of benchmarks and the adaptation of templates for print output.
There is no transfer of staff or assets, we take over clearly defined tasks permanently or temporarily, either on site or telematically, and thus relieve your back office.

Service 4
Arena Project Portal

Here you will find our platform for jointly implemented projects. We have adapted and extended various standard systems especially for our previous projects. Thus, we make it possible for you to start immediately and without start-up time into the conversion of various projects:

Our applications are especially developed for bank migrations; Sharepoint as a common working platform for large teams; or JIRA, as the basis for Scrum-based project plans.

Highest security in access and high availability of the applications are a matter of course.

Service 5
Arena University

The Arena University offers you comprehensive training for the easier and faster use of the modules of our product platform.

Training takes place via standardized knowledge portals (Wiki) or customized seminars. We offer a wide range of training courses for end users as well as for IT users and administrators.

Service 6
Partner Support Portal

The Arena Support Portal is your direct access to our first level support. You will also find FAQs and documentation of the Arena system.

In the Arena Support Portal you will find information about the application, but also support for questions and the possibility to report malfunctions of your production system or other applications maintained by us via a ticket system.